"I would like to thank you, Douglas, for providing a such high level of service during the sale of my house. I found you to be very efficient and proactive in managing the sale process and was kept well informed throughout. It was a pleasure to deal with you."

"Many thanks for all your help with the house purchase, Nicola - you made it simple, easy to understand and kept us informed at all times."

"We were so traumatised by our accident. After our first meeting with you, our feelings were that someone was going to help us."