Disciplinary Hearings at Work (Why it’s necessary to consider all relevant facts before reaching a decision)
In his book, “Influence: The Psychology of Persuasion”, Dr Robert Cialdini tells the story of a nurse who got written instructions from a doctor to treat a person who was complaining of a sore ear. Administer medicine in R ear. The tale continues with the nurse apparently misreading the last two “words” of that direction. …